Frequently Asked Questions

Below are our customers' most frequently asked questions - click on any question to see the answer. Click to expand all answers

Product Information

Do you have any new products coming out soon?
Where can I find information on washing and care for your products?
What is the size range you carry?
Do you have a sizing chart that recommends sizes by age and gives product measurements?
I'm concerned about product safety, such as lead contamination and phthalates. What do you do to ensure Kidorable products are safe?

Shopping Online

Is there sales tax on my purchase?
If I prefer, can I order by phone?
How do I place an order?
I'm unsure if my online order went through. What should I do?
How do I get a voucher code?
How do I use a voucher code?
Is it too late to make changes or cancel my order?
Are my transactions secure?
What is your privacy policy?

Retailer information

I own a retail store. How can I sell Kidorable in my store?

Affiliate Program

What is the Kidorable Affiliate Program and how do I join?

Joining the Kidorable Mailing List

How do I get on your mailing list and how often will you contact me?


For all our shipping rates and policies, please click here.
Your delivery requires a signature. How do I waive this?

Returns and Exchanges

Please visit our Returns and Exchanges policies page  for more information.


What methods of payment do you accept?