You may return any new, unused item still in its original packaging that was sold and shipped directly by Kidorable.com within 60 days of the ship date for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If Kidorable is not at fault, you would be responsible for the return shipping costs.
If you would like to exchange your item within 60 days, send the item back to us (see instructions below) and we will pay the shipping cost to ship the exchanged item back to you. After 60 days, unused merchandise can only be exchanged. Customers must pay all shipping costs for exchanges after 60 days. All packaging of the individual items must be returned in original condition. Items not returned with intact packaging will be subject to a $5 repackaging fee.
Any item that is returned but does not follow our return guidelines will not receive a refund. We're sorry, but once these goods are sent to us we cannot return them back to you. Also, we can only pay shipping charges (according to the above policies) for items shipped within the continental United States.
Returns and Exchanges of Defective Merchandise
The Kidorable brand is your assurance of quality craftsmanship. Used defective merchandise can be returned within 90 days from date of shipment for an exchange in the same size and style. Within the 90 day guarantee period, Kidorable will pay the shipping cost to replace a worn defective item. "Defective" is defined as a functional impairment to the use of the product (such as an umbrella that won't open or a leaky boot) and not a cosmetic change in the detailing of the product that doesn't affect its use (such as imperfect printing, sun damage, or an antenna that falls off).
After 90 days and up to 6 months from the date of shipment, Kidorable will replace the defective item, as defined above, in the same size and style as originally ordered. In this case the customer is responsible for the shipping cost to and from our facility in Niles, Illinois.
After 6 months from date of shipment of the original item, there is no warranty on any of the items marketed on this web site.
Any item that is returned but does not follow our return guidelines will not receive a refund. We're sorry, but once these goods are sent to us we cannot return them back to you. Also, used items are only guaranteed for orders shipped within the continental United States.
What if I didn't buy directly from Kidorable.com? Can I still return or exchange my Kidorable items with you?
While it's best to take the goods back to the store you bought them originally, we're happy to help you. Feel free to follow the same exchange policy (exchange only, no refund) as above for both good and defective items. Note, however, that if you did not purchase directly from Kidorable.com, we will need a copy of the receipt where you did buy the product so we can confirm the purchase date. Also, you would be responsible for paying all shipping costs, so please include a check made out to Kidorable for $7.95.
Sorry. Without proof of purchase date we cannot accept any exchanges for defective merchandise. However, we will gladly accept exchanges for merchandise in perfect condition, even without proof of purchase date.
You may return any new, unused item still in its original packaging that was sold and shipped directly by Kidorable.com within 60 days of the ship date for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If Kidorable is not at fault, you would be responsible for the return shipping costs.
If you would like to exchange your item within 60 days, send the item back to us (see instructions below) and we will pay the shipping cost to ship the exchanged item back to you. After 60 days, unused merchandise can only be exchanged. Customers must pay all shipping costs for exchanges after 60 days. All packaging of the individual items must be returned in original condition. Items not returned with intact packaging will be subject to a $5 repackaging fee.
Any item that is returned but does not follow our return guidelines will not receive a refund. We're sorry, but once these goods are sent to us we cannot return them back to you. Also, we can only pay shipping charges (according to the above policies) for items shipped within the continental United States.
Returns and Exchanges of Defective Merchandise
The Kidorable brand is your assurance of quality craftsmanship. Used defective merchandise can be returned within 90 days from date of shipment for an exchange in the same size and style. Within the 90 day guarantee period, Kidorable will pay the shipping cost to replace a worn defective item. "Defective" is defined as a functional impairment to the use of the product (such as an umbrella that won't open or a leaky boot) and not a cosmetic change in the detailing of the product that doesn't affect its use (such as imperfect printing, sun damage, or an antenna that falls off).
After 90 days and up to 6 months from the date of shipment, Kidorable will replace the defective item, as defined above, in the same size and style as originally ordered. In this case the customer is responsible for the shipping cost to and from our facility in Niles, Illinois.
After 6 months from date of shipment of the original item, there is no warranty on any of the items marketed on this web site.
Any item that is returned but does not follow our return guidelines will not receive a refund. We're sorry, but once these goods are sent to us we cannot return them back to you. Also, used items are only guaranteed for orders shipped within the continental United States.
What if I didn't buy directly from Kidorable.com? Can I still return or exchange my Kidorable items with you?
While it's best to take the goods back to the store you bought them originally, we're happy to help you. Feel free to follow the same exchange policy (exchange only, no refund) as above for both good and defective items. Note, however, that if you did not purchase directly from Kidorable.com, we will need a copy of the receipt where you did buy the product so we can confirm the purchase date. Also, you would be responsible for paying all shipping costs, so please include a check made out to Kidorable for $7.95.
Sorry. Without proof of purchase date we cannot accept any exchanges for defective merchandise. However, we will gladly accept exchanges for merchandise in perfect condition, even without proof of purchase date.
Gift Returns & Refunds
If you received an item as a gift that was purchased at Kidorable.com and need to return it, please follow the guidelines and instructions above for making a return. Per your instructions, we can either exchange the product for yourself, refund the gift purchaser for the returned items, or put the refund amount on a Kidorable Gift Card.
If your item is a gift and you don't have a receipt, we can exchange non-defective merchandise only. In this case you would be responsible for paying all shipping costs, so please include a check made out to Kidorable for $7.95.
Refused Packages
Packages that are refused will be refunded to the credit card, Kidorable Gift Card, or PayPal account originally used for the purchase, less shipping costs. If you received free shipping on your original order, we will still need to charge back your account $7.95 for s costs. We are unable to refund shipping costs on refused deliveries.
Refunds
We will credit your account through your original payment method within 4 weeks after you give your package to the return shipper, although often you will receive a refund sooner. If you have requested an exchange, your account will be credited for the return and then charged for the new item. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Unfortunately, we cannot refund your original shipping charges.
