Exchanges & Returns

Not what you were expecting? Returns are easy at Kidorable.com.
Plus, you have 60 days to decide!

In a Nutshell Summary

Situation Less than 60 days 61-90 days 91-180 days More than 6 months
Unused resaleable items Refund or exchange. Customer pays to send item back to Kidorable. Kidorable pays shipping for replacement item. Exchange only. Customer pays all shipping costs. Exchange only. Customer pays all shipping costs. We cannot accept returns or exchanges for items more than 180 days after the ship date.
Defective Items Exchange for same size and style. Kidorable pays all shipping costs. Exchange for same size and style. Kidorable pays all shipping costs. Exchange for same size and style. Customer pays all shipping costs. We cannot accept returns or exchanges for items more than 180 days after the original ship date.

Notes:

  1. There is a $5 fee for returned unused items not in original packaging-ok if towels or coats are unfolded, hangers missing tissue paper, etc., so long as we don't need to replace the packaging.
  2. Customers always pay shipping back to Kidorable, unless the item had a factory defect or we made a shipping error.
  3. Any item that is returned but does not follow our return guidelines will not receive a refund or exchange. Once these goods are sent to us we cannot return them back to the customer.
  4. If you didn't buy your items from Kidorable.com we can still exchange (not refund) your new or defective product according to the above guidelines. You must provide proof of purchase with purchase date, send the items to us at your expense, and send a check for shipping for $7.95. If you don't have a receipt, we can exchange non-defective merchandise only.
  5. Kidorable will only pay shipping (according to the above policies) for orders shipped within the continental United States.

Please be sure to send merchandise to the following address:

Kidorable
Attn: Customer Returns
6801 West Howard Street
Niles, IL 60714

In order to credit you for your return we need to know who you are. Please make sure it will be easy for us to identify all of the following:

  • Your name
  • Order number
  • Email address
  • Daytime phone number
  • Reason for your return
  • If exchanging, what specific item would you like us to send to you?

We strongly recommend returning items using a traceable shipping method. We are not responsible for your return until it is confirmed delivered at our warehouse. You will want to be able to track it just in case there is a problem with delivery.

Any item that is returned but does not follow our return guidelines will not receive a refund. We're sorry, but once these goods are sent to us we cannot return them back to you.